Effective from 1 may 2018

This Privacy statement describes how Call Factory collects, processes and shares data, with whom this data is shared, and what options you have concerning this data.

This Privacy statement is applicable for the following types of users:

You visit our website

When you visit our website, we use both functional and analytical cookies. These are necessary for example for our servicenumbershop or other services to function, but also to allow us to increase the usability for our website visitors.

Usage of these cookies is safe. No personally identifiable data, such as your name, phone number or email address, are stored. These cookies are not used for email or telemarking activities.

You own a servicenumber

When you order a servicenumber in our numbershop, we request information about your organisation and the contact person within your organisation. 

At the time of the online application, this data is sent via a secured and encrypted https-connection from your browser to our server. The data will be used by us solely for registration, setup and maintenance of your telephone number.

It is possible that additional information is required to complete your application. This will always be information that is required by the relevant government-appointed authority in the country where you want to register a number, and is required in order to be able to determine if you are eligible to register a number. The exact type and amount of information can vary from country to country, from numbertype to numbertype, and is subject to local laws and regulations.

After your telephone number has been setup and connected, we receive and collect information about the usage of your number. This includes for each call the number of the caller (unless that is hidden), day and time of the call, duration of the call and the ring-to number where the call was delivered. All this data is necessary to properly invoice your service.

If you use our digital answering machine or you use our call recording functionality, we create audio recordings of your conversations. Recordings for the digital answering services are sent via email to you as the owner of the number immediately after the end of the call, and are not stored on our servers. The call-recording functionality stores recordings for the duration that you as a number owner have selected, after which they are permanently removed.

As a number owner you can see what data we have in your online My Call Factory dashboard. This online dashboard allows you to download your call history, as well as any stored recordings in standard formats, and allows you to update your personal and company information.

You sent us an email

We use Transport Layer Security (TLS) to encrypt and secure our email traffic. If your email provider does not support TLS, it is possible that your emails are unencrypted until the moment they reach our servers.

You call a servicenumber

When you make a phone call, your phone number is passed on to the receiving end. This caller identification allows the recipient of your call to see in the display of their phone that it is you who is calling. If you do not want the recipient of your call to know your telephone number, contact your telephone provider to have caller identification switched off.

If the number you are calling provides you with the opportunity to leave a message, than that message will be recorded as an audio file, which is then sent to the number owner. We do not store these recordings after having sent them.
If the number you are calling uses call recording, than it is possible that your conversation is recorded and stored. You would normally hear an announcement at the beginning of the call to let you know if this is the case. The owner of the number determines how long and where these recordings are stored, as well as what these are used for.

Sharing personal information

We do not share personal information with third parties without prior consent. In the case of complaints or when a suspicion of fraud or other crimes exists, some information may be shared with relevant authorities such as the police or network providers.