Be up and running in recordtime
Call Factory's Interactive Voice Response (IVR) System makes it easy to manage a large number of telephone numbers, for your own organisation or for your customers.
Our hosted IVR delivers all your calls to the right Ring-to number, and you can manage the settings for each number from anywhere at any time.
Our unique IVR System is fully cloud-based and works with any existing telephone infrastructure. You do not need expensive additional hardware. This enables you to setup and deploy your service on our platform in no time.
What makes our cloud-based solution so attractive?
In the past, IVR systems were expensive hardware-solutions which were not very flexible, required regular maintenance and had to be replaced on time to keep up with changing market demands. With Call Factory's cloud-based solution, all this belongs to the past.
Other benefits you'll enjoy include:
When your organisation suddenly grows faster than expected, you do not need to worry about your IVR system. We scale as you do, and will make sure that all calls are delivered perfectly.
As we take care of the hardware, maintenance and upgrades of our IVR system, the resulting lower costs enable you to operate more competitively.
Extensive package standard features
With Call Factory, all features are standard included with your subscription. Set up high-quality services using advanced IVR features such as Whisper, Welcome Message, Virtual Receptionist, Call-recording and Call Statistics.
Should you ever need bespoke features, our team of programmers can build features to your specification. This way, you can provide your customers with the solution they need.
The Call Factory IVR system is currently being used by both small and large customers. Every day we deliver millions of calls to the right Ring-to numbers in an ever-increasing number of countries.
With our online Agent login tool, your agents can set their own availability. The IVR system will automatically route calls based on whether an agent is available or not.
Number owners get the Call Factory iOS application for free. With this app, they can quickly manage Ring-to numbers and view statistics. For Agents we released an Agent iOS app which allows them to manage their availability straight from their mobile device.
Why choose for the Call Factory
Our high quality customer support and our years of experience as a Freephone and Premium-rate specialist, has earned us a track record you can trust. But don't just take our word for it, see what our customers have said about us on independent platforms such as Kiyoh.nl, Feedbackcompany.nl and Google+.