Virtual receptionist

Voice2email

Never miss a call, not even when all your agents are busy, when the call queue is too long or when you are unable to answer the phone for any other reason. Use Voice2email to let callers leave a message that you will then receive as an audio recording via email.

Receive voicemail message via email with our voice2email feature.
 Whisper

The advantages

  • Increase your availability

    Since you will no longer miss any calls and you can handle voicemail messages at a convenient time, you will increase your company’s availability.

  • Increase customer satisfaction

    Customer satisfaction will go up as callers experience your organisation as easy to reach.

  • No extra software required

    You will receive all your voicemail messages in an audio format that can be played with the standard audio software already installed on your computer.

  • All relevant information available

    The email contains all relevant information you need to return the call, or handle any questions or complaints via email. Including the caller’s number, the message the caller left for you, and also the choices the caller made in the Virtual receptionist function as well as any postalcode they entered.

Get started with voice2email today

Voice2email is included with your Call Factory subscription. You can activate this feature whenever you want at no extra charge. Our numbers and all features work with any telephone system and all telecom providers. You do not have to make any changes to your existing telephone infrastructure when you register a number with us.

Not a customer yet? Register your Freephone or Premium rate number in our online shops.

If you have any questions about Voice2email or need help with the activation of the service, contact our customer service department.

Complete control

Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.

Real-time statistics
Discover trends
Full control
Change settings
Voice email
Real-time statistics

The graphical display of statistics and the clear top 10-lists are constantly being updated. You can see what is happening in your department right now.
Discover trends

Analyse conversations based on their duration, the number of conversations or the busiest days. Based on these trends, you can adjust the size of your workforce without worries.
With Call Factory, you are always in full control of your Premium-rate or Freephone number.
Always full control

Wherever you are and whatever the time, you can always access your online dashboard to turn functions on or off or to change settings.
Changes are implemented immediately

At Call Factory, we implement changes almost immediately. This allows you to respond quickly in case of, for example, unexpected busy periods.
Listen to your voicemail anywhere

Another handy feature: receive your voicemails via email, so that you can take action right away once the busy period is over or after closing time.
Pause

Register today

Not a customer yet? Our Freephone and Premium rate number subscriptions come with a complete package of extra features. For more information, contact us.