Your callers prefer to talk to a real person as quickly as possible.
But not every employee can answer every question.
A Virtual receptionist directs callers to the right person as quickly as possible.
A Virtual receptionist first plays a pre-recorded message to let callers know which extensions are available. Callers make selections using the numerical keys on their phone and are then transferred to the chosen extension. A Virtual receptionist works best if you phrase the options as questions, rather than simply naming each department that is available. For example: “Do you have a question about your invoice? Please press 3.” This ensures callers from approaching the right extension with their question or problem.
The benefits of using a Virtual receptionist
By presenting callers a limited set options, you can immediately direct the majority of calls to the right person.
A Virtual receptionist is a quick way to highly optimize your customer experience.
Nothing is more annoying for callers as having to repeat their question. A Virtual receptionist will direct your callers straight to the co-worker who can provide support.
More relevant calls
Your co-workers will only conduct relevant conversations and no longer waste time transferring callers.
Seamless combination with other features
A telephone menu is easy to combine with one or more of the other available features that are included with your subscription: Call queueing, custom messages or voice2email.
Manage busy peaks
Not every option in the menu needs to forward calls to a co-worker. Busy peaks can be managed by diverting specific questions to automated responses or voice2email. This allows you to respond quicker to the remaining calls.
Easy to configure
A Virtual receptionist is easy to configure from our online control panel.
Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.