The benefits of using a Virtual receptionist

By presenting callers a limited set options, you can immediately direct the majority of calls to the right person.
A Virtual receptionist is a quick way to highly optimize your customer experience.

  • Optimize support

    Nothing is more annoying for callers as having to repeat their question. A Virtual receptionist will direct your callers straight to the co-worker who can provide support.

  • More relevant calls

    Your co-workers will only conduct relevant conversations and no longer waste time transferring callers.

  • Seamless combination with other features

    A telephone menu is easy to combine with one or more of the other available features that are included with your subscription: Call queueing, custom messages or voice2email.

  • Manage busy peaks

    Not every option in the menu needs to forward calls to a co-worker. Busy peaks can be managed by diverting specific questions to automated responses or voice2email. This allows you to respond quicker to the remaining calls.

Easy to configure

A Virtual receptionist is easy to configure from our online control panel.

A telephone menu can easily be configured from your online control panel.

Register today

Not a customer yet? Our Freephone and Premium rate number subscriptions come with a complete package of extra features. For more information, contact us.

Complete control

Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.

Real-time statistics
Discover trends
Full control
Change settings
Voice email
Real-time statistics

The graphical display of statistics and the clear top 10-lists are constantly being updated. You can see what is happening in your department right now.

Discover trends

Analyse conversations based on their duration, the number of conversations or the busiest days. Based on these trends, you can adjust the size of your workforce without worries.

With Call Factory, you are always in full control of your Premium-rate or Freephone number.
Always full control

Wherever you are and whatever the time, you can always access your online dashboard to turn functions on or off or to change settings.

Changes are implemented immediately

At Call Factory, we implement changes almost immediately. This allows you to respond quickly in case of, for example, unexpected busy periods.

Listen to your voicemail anywhere

Another handy feature: receive your voicemails via email, so that you can take action right away once the busy period is over or after closing time.