Benefits of using a Telephone Carousel

Powerful combinations

When combined with our unique Agent-login functionality, all calls are automatically routed only to agents who are currently available. When combined with the Opening Hours or the Holiday calendar, you can provide maximum accessibility to your callers.

When combined with our Employee-login functionality, incoming calls are routed only to available agents.

Benefit from powerful functions

The Telephone Carousel is impressive in its own right, but when combined with other features included with your Call Factory subscription, you have the ability to create truely magical customer experiences.

The features included with your Call Factory subscription can be activated at any time. As your organisation grows, you use the features that  allows a service number from the Call Factory to grow along with you and your organisation.

Not a customer yet? Our Freephone and Premium rate number subscriptions come with a complete package of extra features. For more information, contact us.

Complete control

Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.

Real-time statistics
Discover trends
Full control
Change settings
Voice email
Real-time statistics

The graphical display of statistics and the clear top 10-lists are constantly being updated. You can see what is happening in your department right now.

Discover trends

Analyse conversations based on their duration, the number of conversations or the busiest days. Based on these trends, you can adjust the size of your workforce without worries.

With Call Factory, you are always in full control of your Premium-rate or Freephone number.
Always full control

Wherever you are and whatever the time, you can always access your online dashboard to turn functions on or off or to change settings.

Changes are implemented immediately

At Call Factory, we implement changes almost immediately. This allows you to respond quickly in case of, for example, unexpected busy periods.

Listen to your voicemail anywhere

Another handy feature: receive your voicemails via email, so that you can take action right away once the busy period is over or after closing time.