Telephone Carousel
If your Freephone or Premium rate number were an intersection, the Telephone carousel would be the traffic agent. This feature ensures that callers are fairly and evenly distributed across available agents.
Incoming calls are automatically routed to the agent who has been available for longest. During peak hours when all your agents are occupied, this feature will ensure that calls are routed and can be handled quickly.
The Telephone Carousel also lets you set up box numbers. Instead of waiting for an agent to become available, callers enter the box number of specific agent. The caller is then connected straight to that particular agent.
Benefits of using a Telephone Carousel
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Minimise waiting times for callers
Calls are handled on a first come, first serve basis. The way this system distributes incoming calls keeps the average waiting time as short as possible.
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Fair distribution
The Telephone Carousel is also ideal for your call centre agents: a fair distribution of conversations makes handling calls a joint effort.
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Flexible calendars
Agents can set their own availability. This gives you maximum flexibility in scheduling their workhours. There is no need to manage a separate calendar to manage your call routing.
Powerful combinations
When combined with our unique Agent-login functionality, all calls are automatically routed only to agents who are currently available. When combined with the Opening Hours or the Holiday calendar, you can provide maximum accessibility to your callers.
Benefit from powerful functions
The Telephone Carousel is impressive in its own right, but when combined with other features included with your Call Factory subscription, you have the ability to create truely magical customer experiences.
The features included with your Call Factory subscription can be activated at any time. As your organisation grows, you use the features that allows a service number from the Call Factory to grow along with you and your organisation.
Not a customer yet? Our Freephone and Premium rate number subscriptions come with a complete package of extra features. For more information, contact us.
Complete control
Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.
