Statistics

Statistics email reports

You register a Freephone or Premium rate number in order to be able to provide a better service to your customers, and to increase your revenue. But how do you measure how well your telephone number is performing? By analysing statistics data. That is why Call Factory's extensive Statistics are one of our most-used features.

Regular statistics reports keep you on top of how your Freephone or Premium-rate number is performing.

In addition to viewing your statistics online via our online control panel, you can also choose to periodically receive an overview in your inbox. These Statistics email reports give you a summary of the most important statistics, including call duration, caller location and the number of conversations on each day of the week.

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The advantages

  • Automatic reports

    No need to login to our online control panel every day. Receive statistics reports in your inbox at a fixed time and review them at your convenience.

  • You decide how often

    Set the frequency at which to receive own Statistic email reports. You can choose between daily, weekly or monthly delivery.

  • Share with colleages

    Statistics email reports can be sent to update others who do not have access or need to the online control panel. Share your statistics with owners or other managers by entering multiple email addresses as recipients.

What does a Statistics email report look like?

The statistics email reports allow you to instantly see how your Freephone or premium rate number is performing.

Start receiving your Statistics email reports tomorrow

As with all Call Factory features, Statistics email reports are easy to set up.

Simply navigate to the Number Settings page in our online control panel. Here, you will find all the settings for your Freephone or Premium rate number, including those for the Statistics email reports. When you activate the function, you will be presented with options to manage recipients and change the report frequency.

Not a customer yet? Our Freephone and Premium rate number subscriptions come with a complete package of extra features. For more information, contact us.

Complete control

Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.

Real-time statistics
Discover trends
Full control
Change settings
Voice email
Real-time statistics

The graphical display of statistics and the clear top 10-lists are constantly being updated. You can see what is happening in your department right now.
Discover trends

Analyse conversations based on their duration, the number of conversations or the busiest days. Based on these trends, you can adjust the size of your workforce without worries.
With Call Factory, you are always in full control of your Premium-rate or Freephone number.
Always full control

Wherever you are and whatever the time, you can always access your online dashboard to turn functions on or off or to change settings.
Changes are implemented immediately

At Call Factory, we implement changes almost immediately. This allows you to respond quickly in case of, for example, unexpected busy periods.
Listen to your voicemail anywhere

Another handy feature: receive your voicemails via email, so that you can take action right away once the busy period is over or after closing time.
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