The advantages

Below, you will find an overview of the key advantages of our Statistics feature.

  • Streamline your service

    View which destinations attract the most and the least callers. Armed with this knowledge, you can then streamline your options menu.

  • Discover who loves you

    Measure the effectiveness of your marketing campaigns and find out which of your products or services are popular in which geographic areas.

  • Accessible offline

    Do you want to perform a more powerful analysis? With a single press of a button, you can download all your call data in XLS or XML-format. You can then apply your own calculations and filters.

  • Take immediate action

    Since we keep real-time track of your statistics, you can instantly see when sudden peaks require action like making available additional co-workers.

  • Always have sufficient coverage

    Graphical display of the data gives you an immediate and clear overview of the average flow of conversations throughout the week. Some days are relatively quiet, others call for more agents.

Powerful combinations with other features

Statistics are extremely valuable because they guide you in important decisions that improve your customer service. By combining these with other features, you can create an even more powerful setup of your toll-free or premium rate number.

Stay on top of your call statistics with periodic email reports. Review the reports at a convenient time and login to your online control panel if you need more detailed statistics.

Find out exactly why a particular conversation took much longer than usual or why a specific customer called back more often than normal by linking Statistics data to specific calls, using our Call recording feature.

Real-time integration with your software environment

Integrate our extensive statistics with your own software environment using our powerful API. You can then analyze the data in real-time any way you need and take action when specific results are found.

View your statistics now

Unlike many other features that can be enabled or disabled, Statistics are always enabled for all our customers. Log in to your online control panel at any time to view the Statistics of your toll-free or premium rate number.

If you have not yet registered your telephone number with Call Factory, contact us today and find out how easy it is to get started.

Complete control

Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.

Real-time statistics
Discover trends
Full control
Change settings
Voice email
Real-time statistics

The graphical display of statistics and the clear top 10-lists are constantly being updated. You can see what is happening in your department right now.

Discover trends

Analyse conversations based on their duration, the number of conversations or the busiest days. Based on these trends, you can adjust the size of your workforce without worries.

With Call Factory, you are always in full control of your Premium-rate or Freephone number.
Always full control

Wherever you are and whatever the time, you can always access your online dashboard to turn functions on or off or to change settings.

Changes are implemented immediately

At Call Factory, we implement changes almost immediately. This allows you to respond quickly in case of, for example, unexpected busy periods.

Listen to your voicemail anywhere

Another handy feature: receive your voicemails via email, so that you can take action right away once the busy period is over or after closing time.