Manage ring-to numbers
Your Freephone or Premium rate number is a virtual telephone number. This means that the number forwards callers to your existing phone, regardless of whether that is mobile or a fixed line. You can change this ring-to number any time you want and as often as you need to.
There are several ways for Call Factory customers to use this handy and effective feature. Would you, for example, like to be able to assist your customers outside office hours? Would you like to extend your opening hours by handling incoming calls in a different time zone?
If you are a small business owner and you're out of the office, you might want to switch incoming calls to your mobile phone or your fixed-line home number while out of the office.
By intelligently combining this feature with other functionality that is included with your Call Factory subscription, you can still get a good night’s sleep while never miss a call.
The benefits in short
The Manage ring-to numbers feature ensures that you are always available for your clients and that you will never miss any important calls.
Wherever and whenever you want
You request ring-to number changes easily via our telephone tool or our iOS app, from anywhere, at any time.
Our IVR system instantly handles your request to change the ring-to number. This way, you are in complete control of where your calls get answered.
Combine with other features
Every Freephone or premium rate number has one or several ring-to numbers. The Manage ring-to number feature lets you conveniently manage all these ring-to numbers. The feature can be combined with any other function that is available under your Call Factory subscription and works with your existing telephone infrastructure.
Smart combinations of features will allow you to get even more out of your telephone number. Fixed daily or weekly opening hours can be scheduled to automatically change the ring-to number or to divert to voice2email. In that case, callers will hear a custom pre-recorded message, after which they are transferred to your voice2email.
If you are temporarily unable to take calls during holidays and vacation periods, we can simply create a Holiday Calendar for you that will transfer calls to an alternative ring-to number or play an out-of-office notification.
There are many more ways to combine features. Talk to one of our specialists for advise on what is the perfect solution for your specific situation.
Simple, at no extra cost
A Call Factory subscription allows you to change your ring-to numbers at any time at no extra charge.
Call Factory's Manage ring-to numbers will ensure that you can keep providing that perfect service to your callers. This service is available to all Call Factory customers. If you would like to know more, please contact us at 0800-BELFABRIEK.
Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.