Your Freephone or Premium rate number is a virtual number. This means that it transfers calls to a different number. This can be a local number, but also a mobile telephone or a call centre in a different time zone. As the owner of the service number, you decide where your callers are transferred to.
Direct Forward is one of the Call Factory’s most popular features, used by both small and large organisations. For many subscribers it is the first feature they will use.
Why use Direct Forward
You want to have full control over your telephone number so you can make sure that callers can reach you as quickly as possible. Direct Forward lets you route any incoming call directly to the right person.
Optimize customer contact
Better service leads to more sales. By immediately transferring callers to the right co-worker, you can provide top-quality customer service.
Be available anywhere
The name Direct Forward should be taken literally. Wherever you are, our intelligent IVR system allows you to instantly change the Ring-to number your Freephone or Premium rate number. This way callers are always forwarded directly to you.
Direct Forward is the quickest and easiest way to start using your Freephone or Premium rate number. At any point in time, you can activate any of the other features that are available with your Call Factory subscription.
Call Factory is your ideal partner if you want maximum control over your call centre. Direct Transfer is standard included with every Call Factory subscription.
Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.