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Direct Forward

Your Freephone or Premium rate number is a virtual number. This means that it transfers calls to a different number. This can be a local number, but also a mobile telephone or a call centre in a different time zone. As the owner of the service number, you decide where your callers are transferred to.

Call Factory's Direct Call Forwarding feature ensures that callers can reach you as quickly as possible. Contact us and start routing your calls today!

Direct Forward is one of the Call Factory’s most popular features, used by both small and large organisations. For many subscribers it is the first feature they will use.

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Why use Direct Forward

You want to have full control over your telephone number so you can make sure that callers can reach you as quickly as possible. Direct Forward lets you route any incoming call directly to the right person.

  • Optimize customer contact

    Better service leads to more sales. By immediately transferring callers to the right co-worker, you can provide top-quality customer service.

  • Be available anywhere

    The name Direct Forward should be taken literally. Wherever you are, our intelligent IVR system allows you to instantly change the Ring-to number your Freephone or Premium rate number. This way callers are always forwarded directly to you.

Subscribe today

Direct Forward is the quickest and easiest way to start using your Freephone or Premium rate number. At any point in time, you can activate any of the other features that are available with your Call Factory subscription.

Call Factory is your ideal partner if you want maximum control over your call centre. Direct Transfer is standard included with every Call Factory subscription.

If you do not have a Freephone or Premium rate number yet, register your own Freephone or Premium rate number online today, or contact our customer service department.

Complete control

Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.

Real-time statistics
Discover trends
Full control
Change settings
Voice email
Real-time statistics

The graphical display of statistics and the clear top 10-lists are constantly being updated. You can see what is happening in your department right now.
Discover trends

Analyse conversations based on their duration, the number of conversations or the busiest days. Based on these trends, you can adjust the size of your workforce without worries.
With Call Factory, you are always in full control of your Premium-rate or Freephone number.
Always full control

Wherever you are and whatever the time, you can always access your online dashboard to turn functions on or off or to change settings.
Changes are implemented immediately

At Call Factory, we implement changes almost immediately. This allows you to respond quickly in case of, for example, unexpected busy periods.
Listen to your voicemail anywhere

Another handy feature: receive your voicemails via email, so that you can take action right away once the busy period is over or after closing time.
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