The advantages

What would you prefer to hear when dialling a number; a friendly message or a busy tone? There is much to be said in favour of activating this free Call Factory feature for your Freephone or Premium rate number. Below, we list several advantages of Call queuing, for you and for your callers.

Combine with other features

In the list above, we already gave you one example of how to combine Call queuing with other Call Factory features: a Voice2email ensures that callers don't wait too long. As the queue gets longer, offer callers the option to leave a message so you can call them back at a more convenient time.

Other features that can be combined with Call queuing are opening hours scheduling and the Virtual receptionist. Placing a Virtual receptionist before Call queuing, gives callers the impression of being close to reaching the right person, which makes them more likely to wait for the agent to become available.

Activate your queue today

Call queuing is one of the many powerful features that are included with your Call Factory subsciption. As your number becomes more successful, you'll run a higher risk of having more callers than available agents. Don't loose any calls! Call queuing is a free Call Factory feature and can be activated at any time from the online control panel.

If you are not a client yet, why not get in touch with us now? Register your own Freephone or Premium-rate number with us today and you will soon be enjoying the benefits of Call queuing and all the other features that a Call Factory subscription offers you.

Complete control

Take control of your telephone communication. Receive all revent information on time and be empowered to act timely and relevant to change as they happen. Your Call Factory subscription gives you access to advanced features such as Call Filters, Real-time Statistics, the ability to change your Ring-to number and any other number settings, giving you full control over your telephonenumber.

Real-time statistics
Discover trends
Full control
Change settings
Voice email
Real-time statistics

The graphical display of statistics and the clear top 10-lists are constantly being updated. You can see what is happening in your department right now.

Discover trends

Analyse conversations based on their duration, the number of conversations or the busiest days. Based on these trends, you can adjust the size of your workforce without worries.

With Call Factory, you are always in full control of your Premium-rate or Freephone number.
Always full control

Wherever you are and whatever the time, you can always access your online dashboard to turn functions on or off or to change settings.

Changes are implemented immediately

At Call Factory, we implement changes almost immediately. This allows you to respond quickly in case of, for example, unexpected busy periods.

Listen to your voicemail anywhere

Another handy feature: receive your voicemails via email, so that you can take action right away once the busy period is over or after closing time.