Bespoke IVR Services
As a Call Factory customer you have access to a large set of features. Using these features, your Freephone or Premium rate number adapt to changing needs as your organisation grows. For many of our customers these features offer all they need, but your organisation is of course unique and so are your needs. Our Bespoke IVR Services can meet your own specific wishes and demands.
Our development team has already created many bespoke features tailored to our customers' specifications.
Examples of bespoke functionality
The possibilities for Bespoke IVR Services are nearly endless, but the following examples will an impression of the type of functionality Call Factory can develop for your organisation.
Incident report line
Incidents do occur, and when they do, your customers often call to find out if you are already aware of an existing problem. They want to receive confirmation that you are working to resolve the issue. In those cases, an automated incident report line, which plays a pre-recorded message with known issues and provides an option to report a new issue, is an ideal solution.
Send additional information via text messages
The core business for many of our customer is to provide information. However, callers often appreciate a written confirmation. One way to do this is by sending a text message during or immediately after a call, with a confirmation or even additional information. This is extremely easy by linking your database to our VIR platform.
Automated call-in system
Some of our customers need to be able to quickly call in multiple people simultaniously. An automated call-in system enables these organisations to get the right people to the right location.
Report meter readings
How much electricity did I use this month? The staff of energy companies will no longer have to answer that question thanks to the link between their service number and the company’s database.
Self-service credit card activation
By cleverly linking our intelligent IVR-system to a database, customers of a credit card company can activate their own credit cards day and night simply by calling a Freephone or Premium rate number.
In addition to viewing our bank balance online, it can also be useful for a bank’s clients to be able to hear what their balance is by calling the bank’s service number, which is linked to a secure system.
Order by phone
Allow your clients to purchase items or services 24 hours a day, 7 days a week by phone. With a unique client code and article codes they can place orders using a fully automated system.