What is the difference between a freephone and a premium rate number?

A freephone number is free for the caller. When calling a premium rate number, the caller pays a certain rate, either per minute or per call. The maximum amount for this rate differs from country to country. Our customer service department can tell you more about this.


Can a freephone or premium rate number also be called from abroad?

A freephone and premium rate number are a nationally available number. Therefore, in most countries these numbers can not be called from abroad. If you also want to be able to be reachable for foreign callers, we can provide you with a national number in the countries of your choosing. Alternatively, you could register a national number. These numbers can, in most countries, be reached from abroad.


In what countries can I register a number through Call Factory?

Call Factory can provide numbers in more than 100 countries. For popular countries, we even have a supply of numbers in stock. In those cases, we are usually able to activate your number in just a few workdays. See what countries we provide numbers in on the toll-free, national and premium-rate number pages. If you can not find your country of choice listed, our experts will be able to help you.


Do you register numbers intended for erotic services?

The short answer is: No. Call Factory does not register numbers from sequences reserved for erotic services. We specialize in business-related and information numbers. Additionally, we provide national and geographic numbers in more than 100 countries all over the world.


What is the maximum rate for a premium rate number?

The maximum allowable rate for a premium rate numbers differs per country and per application. Please contact our customer support for the specific maximum rate allowed in your country.

Other servicenumbers use different rates. Geographic numbers and national numbers generally chage a local call rate, while freephone or toll-free numbers are always free to callers.


Is calling a freephone number always free?

Yes, calling a freephone or toll-free number is always free of charge to the caller. In some countries the network operators charge an additional fee when the call is made from a mobile phone. The surcharges are charged to the number owner. The owner of a freephone number can therefore decide to block calls originating from mobile phones. In this case, callers will hear a polite message saying that the number can be reached from a fixed line.


How long does it take to change a ring-to number?

As a Call Facotry customer, you can change the ring-to numbers anytime you want and as often as needed. The easiest way to change the ring-to number of your freephone or premium rate number is from your mobile phone or tablet, using our handy mobile apps for Android or iOS. 


Where do I report technical issues?

If you are a Call Factory customer and wish to report a technical issue, you can always contact us by phone at +31 70 7709050. Alternatively, you can send an email to urgent@callfactory.eu.


Is there a surcharge for using my mobile as a ring-to number?

Yes, when you set your mobile number as the ring-to number for your freephone or premium rate number, operators will charge an extra fee for each call. These costs differ from country to country and will be billed to the owner of the number.


How can I transfer my existing freephone or premium rate number to Call Factory?

So you already have a freephone or premium rate number registered in your name, you are looking for a (new) provider, and are considering to transfer to Call Factory? Depending on the country where your number is registered, the procedure might be slightly different. Our experts will be able to tell you exactly what is possible and what the procedure is in your case.


How do I select the best provider for my freephone or premium rate number?

Choosing a provider for a freephone or premium rate number is not something most people do very often. It is only normal, then, that number owners are sometimes dissatisfied with their provider. To help you prevent this, we have developed this guideline that includes everything you need to pay attention to and what you can do to minimize the risk of future complaints.