•  
  • Toll-free
  • Premium-rate
  • National
  • local
  •  
  • varies by country
  • varies by country
  • varies by country
  • varies by country
  • Telephonenumbers per application
  • 1
  • 1
  • 1
  • 1
  • Registration processing time
  • up to 4 weeks
  • up to 4 weeks
  • up to 4 weeks
  • up to 4 weeks
  • Rates
  •  
  • Rates charged to the callerWhat type of number you choose, determines how much a caller pays to call you; from free-to-call with a freephone number, to local tariff, break-even or even profitable.
  • Free
  • Varies per country
  • Local call rates
  • Local call rates
  • Ring-to numbers
  •  
  • In the same country
  •  
  •  
  •  
  •  
  • Abroad
  •  
  •  
  •  
  •  
  • Available featuresincluded with your monthly subscription
  •  
  • VIP routingDetermine who can call you on your servicenumber. The VIP routing is ideal for a dedicated helpdesk for important customers.
  •  
  •  
  •  
  •  
  • Call filterTemporarily or permanently block specific numbers with our call filter. Optimize costs and minimize abusive phone calls.
  •  
  •  
  •  
  •  
  • WhisperA whisper is a short melody you will hear as soon as you answer an incoming call. This way you'll know immediately that the call came in through your servicenumber.
  •  
  •  
  •  
  •  
  • Welcome messageWelcome your callers, put them at ease and provide important information, with a prerecorded welcome message. The caller will hear the recording before the call is transferred to your phone.
  •  
  •  
  •  
  •  
  • Out-of-office messagePerfectly handle calls even when out of office. Use a prerecorded out-of-office message to let callers know when you can be reached, provide an emergency number or to let callers know why they are being transferred to your voice2email.
  •  
  •  
  •  
  •  
  • Virtual receptionistOur virtual receptionist transfers callers immediately to the right person in your organisation.
  •  
  •  
  •  
  •  
  • Call QueueingEven when everyone is busy, you can have your callers stay on the line. Determine how long callers are allowed to wait and what should happen when that time is up. Call queueing is perfect in combination with voice2email.
  •  
  •  
  •  
  •  
  • Voice2emailLet your callers leave a message, which will be sent as an audio file to your email. You can then handle the call any time that is comfortable for you.
  •  
  •  
  •  
  •  
  • Time of day routingDo you want to have calls outside office hours transferred to a different ring-to number or play a prerecorded message and transfer callers to voice2email? That is easy with our time of day routing.
  •  
  •  
  •  
  •  
  • Area code routingOur area code routing lets you transfer callers to the nearest branch or office completely automatically. You provide us with the area codes and ring-to numbers, and we'll do the rest.g
  •  
  •  
  •  
  •  
  • Postcode routingIf you have more than 1 branch with the same area code, we'll let callers enter the first digits of their postcode, after which they are automatically transferred to your nearest branch.g
  •  
  •  
  •  
  •  
  • Telephone carouselCall agents log on and make themselves available via our special website or mobile app. Callers are then automatically transferred to the first available agent, or callers can enter a boxnumber and are then transferred to the selected agent or consultant.g
  •  
  •  
  •  
  •  
  • For telephone carousel users
  •  
  • Agent management
  •  
  •  
  •  
  •  
  • Agent Availability webportal
  •  
  •  
  •  
  •  
  • Mobile Agent application
  •  
  •  
  •  
  •  
  • Agent availability website pluginAn easy to install and configure website plugin that lets you show available agents on your website.g
  •  
  •  
  •  
  •  
  • Control panel
  •  
  • Mobile-optimized webportal
  •  
  •  
  •  
  •  
  • LinkedIn / Google+ / Twitter / Facebook login
  •  
  •  
  •  
  •  
  • Full account management
  •  
  •  
  •  
  •  
  • Full number managementAlways complete control over your freephone or premium rate number with our unique Call Factory control panel. Change ring-to numbers, check statistics, listen to recorded calls, see your invoices, and much more, accessible online any time.
  •  
  •  
  •  
  •  
  • Manage invoices online
  •  
  •  
  •  
  •  
  • Mobile application (iOS/Android)
  •  
  •  
  •  
  •  
  • Statistics & Analytics
  •  
  • Real-time call statistics
  •  
  •  
  •  
  •  
  • Statistics email reports
  •  
  •  
  •  
  •  
  • Call analytics
  •  
  •  
  •  
  •  
  • SMS services
  •  
  • SMS organizer (send 50 free SMSs every month)
  •  
  •  
  •  
  •  
  • APIs and integration
  •  
  • Statistics API
  •  
  •  
  •  
  •  
  • SMS APIg
  •  
  •  
  •  
  •  
  • Agent availability APIg
  •  
  •  
  •  
  •  
  • Call Factory support
  •  
  • Knowledge base
  •  
  •  
  •  
  •  
  • Email support
  •  
  •  
  •  
  •  
  • Telephone support
  •  
  •  
  •  
  •