You have launched your online web store, your stock supply is in place and your delivery process has withstood every trial. The first orders may even have come through. But have you thought about how you will be handling offline customer contact...Read more
How perfectly arranged customer contact can immediately result into a higher turnover is nothing new. But how can you measure the quality of your customer contact? And how can you improve it?
Methods for quality monitoring
Telephone contact is one of the most effective channels for attracting and keeping customers. For companies that take their telephone activities seriously, a servicenumber is a must. But it doesn’t end there.
Registering a...Read more
The logic is simple: if you make it easier for existing or potential customers to contact your company, you will end up talking to them more frequently and, ultimately, increase your sales.
For more and more companies the best way to...Read more
Efficiënt customer service is as much about how you say things as it is about what you say. At the end of the telephone call, you want your customers to feel they have been helped and have been served well.
Many organisations rely on "...Read more
Increasingly, customers find companies through search results on a mobile device. Research by Google* has shown that 70% of mobile searches directly result in a telephone call to one of the companies listed.
As a freephone or premium-rate...Read more
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