There are plenty of reasons why an organisation would want to record all their incoming telephone calls. Employees or agents will be able to replay a conversation afterwards to recover call details; the recordings are proof of any agreements made...

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When you register a freephone or national phone number at Call Factory, you get access to a wide range of handy features. One of these features is call recording, and it allows you to do just what its name implies: record every call from...

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You have launched your online web store, your stock supply is in place and your delivery process has withstood every trial. The first orders may even have come through. But have you thought about how you will be handling offline customer contact...

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Many organizations are considering the switch from standard telephone lines to Voice over IP (VoIP) telephony. If yours is among those businesses, there’s a number of important questions you should ask yourself.

These questions include:...

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How perfectly arranged customer contact can immediately result into a higher turnover is nothing new. But how can you measure the quality of your customer contact? And how can you improve it? 

Methods for quality monitoring


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If you choose to register a servicenumber at the Call Factory you will receive access to many extra features. One of these extras is the ability to record telephone calls that are made through your...

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Congratulations, you have just registered your freephone or premium-rate number and are now the proud owner of your own servicenumber! But what now? What if the line is...

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Telephone contact is one of the most effective channels for attracting and keeping customers. For companies that take their telephone activities seriously, a servicenumber is a must. But it doesn’t end there.

Registering a...

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The logic is simple: if you make it easier for existing or potential customers to contact your company, you will end up talking to them more frequently and, ultimately, increase your sales. 

For more and more companies the best way to...

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Have you ever thought about registering a servicenumber? With the affordable subscription from the Call Factory, which come with a complete packages of extra features, the question actually shouldn’t be if you are going to...

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