There are plenty of reasons why an organisation would want to record all their incoming telephone calls. Employees or agents will be able to replay a conversation afterwards to recover call details; the recordings are proof of any agreements made...Read more
When you register a freephone or national phone number at Call Factory, you get access to a wide range of handy features. One of these features is call recording, and it allows you to do just what its name implies: record every call from...Read more
You have launched your online web store, your stock supply is in place and your delivery process has withstood every trial. The first orders may even have come through. But have you thought about how you will be handling offline customer contact...Read more
Many organizations are considering the switch from standard telephone lines to Voice over IP (VoIP) telephony. If yours is among those businesses, there’s a number of important questions you should ask yourself.
These questions include:...Read more
How perfectly arranged customer contact can immediately result into a higher turnover is nothing new. But how can you measure the quality of your customer contact? And how can you improve it?
Methods for quality monitoring
Telephone contact is one of the most effective channels for attracting and keeping customers. For companies that take their telephone activities seriously, a servicenumber is a must. But it doesn’t end there.
Registering a...Read more
The logic is simple: if you make it easier for existing or potential customers to contact your company, you will end up talking to them more frequently and, ultimately, increase your sales.
For more and more companies the best way to...Read more
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