How perfectly arranged customer contact can immediately result into a higher turnover is nothing new. But how can you measure the quality of your customer contact? And how can you improve it? 

Methods for quality monitoring


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If you choose to register a servicenumber at the Call Factory you will receive access to many extra features. One of these extras is the ability to record telephone calls that are made through your...

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Congratulations, you have just registered your freephone or premium-rate number and are now the proud owner of your own servicenumber! But what now? What if the line is...

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Telephone contact is one of the most effective channels for attracting and keeping customers. For companies that take their telephone activities seriously, a servicenumber is a must. But it doesn’t end there.

Registering a...

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The logic is simple: if you make it easier for existing or potential customers to contact your company, you will end up talking to them more frequently and, ultimately, increase your sales. 

For more and more companies the best way to...

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Have you ever thought about registering a servicenumber? With the affordable subscription from the Call Factory, which come with a complete packages of extra features, the question actually shouldn’t be if you are going to...

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A premium-rate number is a service number which is not free of charge for the caller. The servicenumber owner decides what tariff the caller will be charged.

The maxim tariff differs per country. Our experts can tell you precisely what...

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A freephone number is a service telephone number that is always free of charge for the person who calls. The servicenumber owner pays the costs.

Why choose a freephone number?

A free-to-call servicenumber is a customer friendly...

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Efficiënt customer service is as much about how you say things as it is about what you say. At the end of the telephone call, you want your customers to feel they have been helped and have been served well.

Many organisations rely on "...

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A recent article in the The New York Times highlighte how mobile phones are being used more and more for plain-old telephone conversations. In this...

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